In the event that the shipment does not arrive in perfect condition or there has been an error on the part of SUNSHINE ANDINA & TOUCH OF SYNERGY SPAIN S.L., the customer will have the right to request that the product be returned to him without additional cost on his part or that the total amount of the purchase including shipping costs be returned to him, once the product has been returned to our facilities and the incidence has been checked.
In the event that the shipment has suffered damage during transport, the customer must communicate this situation to SUNSHINE ANDINA & TOUCH OF SYNERGY SPAIN S.L. before 48 hours after receipt. In this case, SUNSHINE ANDINA & TOUCH OF SYNERGY SPAIN S.L. will initiate the claim procedure to the transport company to replace the damaged merchandise without additional charge to the customer.